Care Manager
Core
Develops, assesses, and facilitates complex care management activities for members with mental and behavioral health needs, including personalized care plans and education.
Role type
Senior IC Care Manager (Behavioral Health)
Builds
Personalized care plans and service plans for high-acuity members
Domain
Healthcare + Behavioral Health
Required skills
Behavioral health clinical knowledge, assessment skills, care coordination, discharge planning, problem-solving, computer systems proficiency, organizational management, time management
Preferred skills
Experience with multidisciplinary teams, telephonic outreach, digital site visits, identifying community resources
Technologies
Computer systems for care documentation and coordination
Responsibilities
Evaluate member needs via phone or in-home visits and recommend care plans; Develop ongoing care plans for high-acuity members; Coordinate between members, families, and providers to ensure service access; Monitor care plans and member status for changes in symptoms or complications; Collect and maintain member information to ensure regulatory compliance; Provide education to members and families on treatment options and benefits; Provide feedback to leadership on care delivery improvements.
Seniority
Mid-level, hands-on IC
