Arch II- Senior Service Transition
Core
Design and configure monitoring, alerting, and management services to transition client devices and infrastructure to managed services.
Role type
Senior Service Transition Architect
Builds
Managed Infrastructure, Managed Security, and Cloud Support Services
Domain
IT Operations / Managed Services / Cloud Infrastructure
Required skills
Monitoring and alerting configuration, Service onboarding, ITIL framework, CMDB data preparation, SNMP (v2/v3) polling and traps, Network device configuration (Firewalls, Switches, Routers, SD-WAN), Windows Server and Active Directory, Enterprise storage systems, PowerShell scripting
Preferred skills
VMware/Hyper-V, Cisco Unified Communications/WebEx, ITIL certification
Technologies
SNMP, MIBS, VMware, Hyper-V, Windows Server, Active Directory, NetApp, Pure, Isilon, Cohesity, Dell/EMC, HP/3Par, Cisco, SD-WAN, PowerShell
Responsibilities
Review Statements of Work and Change Requests to assess service readiness, Facilitate technical workshops with client engineers, Configure monitoring and alerting for transitioning services, Troubleshoot and resolve service setup issues, Prepare technical data for CMDB configuration item creation, Create knowledge base for transitioned devices and services
Seniority
Senior, hands-on IC
