Customer Success Account Manager
Core
Builds and coaches on customer, partner, and internal stakeholder engagement strategy to enable quality solution delivery and operational health.
Role type
Senior Customer Success Account Manager
Builds
Customer success plans, bookable programs of work, and strategic execution of program planning for customer business transformation.
Domain
Information Technology / Customer Success / Service Management
Required skills
Stakeholder engagement strategy, executive-level influence, business value conversation, escalation management, resource orchestration, data analysis for consumption monitoring, growth opportunity identification, change management advocacy, cross-cloud technology alignment, service management practices, project management.
Preferred skills
Advanced Portuguese language proficiency, industry-specific customer experience, complex scenario navigation (ISV, cross-cloud, partner ecosystems).
Technologies
Cross-cloud technology solutions, Information Technology Infrastructure Library (ITIL) frameworks.
Responsibilities
Map internal roles to customer priorities to action needs, lead business value conversations at customer executive levels, orchestrate delivery resources to facilitate value realization, lead escalation management and communications for delivery programs, proactively identify and mitigate blockers to consumption, partner with customers to optimize usage and drive adoption.
Seniority
Senior, hands-on IC with strategic execution and coaching responsibilities.
