Customer Success Account Manager
Core
Builds and coaches others on customer, partner, and internal stakeholder engagement strategy; leads strategic execution of program planning and customer-facing reviews to drive operational health and value realization.
Role type
Senior IC Customer Success Account Manager
Builds
Customer success plans, bookable programs of work, and delivery programs for enterprise clients.
Domain
Information Technology / Enterprise Software Services
Required skills
Stakeholder management at executive levels, strategic program planning, escalation management, data analysis for consumption monitoring, resource orchestration, business value conversation facilitation, change management advocacy, cross-cloud technology solution alignment, consumption milestone accountability.
Preferred skills
Advanced English proficiency, industry-specific domain knowledge.
Technologies
Cross-cloud technology solutions, Information Technology Infrastructure Library (ITIL) frameworks.
Responsibilities
Map internal roles to customer priorities to action needs; lead business value conversations at customer executive levels; orchestrate delivery resources to facilitate value realization; lead escalation management and communications for delivery programs; proactively identify, monitor, and mitigate blockers to consumption; partner with customers to identify growth opportunities and drive adoption; challenge customer strategic decision-making to drive the case for change.
Seniority
Senior, hands-on IC with strategic mentorship responsibilities
