Azure Advanced Cloud Engineer 2 - Customer Focused
Core
Drive critical customer incidents, troubleshoot Azure usage issues, and apply AI/automation to reduce operational toil while representing strategic customers to product teams.
Role type
Senior IC Azure Advanced Cloud Engineer (Customer Experience)
Builds
Durable resolutions and product improvements for Azure customers
Domain
Cloud infrastructure (Azure) + Customer Experience Engineering
Required skills
Azure diagnostics, telemetry, AI/automation, customer incident management, technical troubleshooting, stakeholder collaboration, product feedback integration
Preferred skills
None stated
Technologies
Azure, AI, automation tools
Responsibilities
Troubleshoot critical customer incidents with minimal oversight, apply AI and automation to reduce operational toil, represent strategic customers to Product Groups, identify recurring usage patterns, partner with product teams to drive product improvements
Seniority
Senior, hands-on IC