Customer Success Director
Core
Executive-level sponsor for high-consumption customers and partners, guiding technical strategy, cloud adoption, and AI acceleration while building world-class teams.
Role type
Senior IC Customer Success Director (Strategy & Leadership)
Builds
Cloud adoption roadmaps, AI transformation journeys, and cross-organizational partnerships for enterprise clients.
Domain
Cloud computing, AI, Enterprise Software, Subscription Business Models
Required skills
Cloud Solution Architecture, Cloud Economics, Subscription Business Models, AI Strategy, Technical Leadership, People Management, Crisis Management, Cross-functional Leadership, Strategic Planning, Stakeholder Management
Preferred skills
Azure expertise, Engineering background, Technical Sales experience, Consulting experience, Delivery Management experience
Technologies
Azure
Responsibilities
Build and retain world-class teams through talent management and coaching; Serve as executive sponsor for high-consumption customers; Guide technical strategy and cloud adoption roadmaps; Drive cloud consumption results and business impact; Enable AI acceleration for customers; Navigate global delivery environments; Engage in CxO-level discussions.
Seniority
Senior, hands-on IC with executive presence
