Principal, Partner Success Manager
Core
Deliver support self-sufficiency for Cloud Solution Provider (CSP) partners by benchmarking their maturity, co-authoring execution plans, and driving case deflection to reduce escalations to Microsoft.
Role type
Principal, delivery-oriented Partner Success Manager
Builds
Support Capability Benchmarks, Joint Execution Plans, Technical Briefings, Success Programs, and operational IP
Domain
Cloud services (Azure, Microsoft 365, identity/security) and partner ecosystem management
Required skills
Support operations management, maturity assessment, joint planning, case deflection strategies, technical briefing, stakeholder orchestration, trusted advisory
Preferred skills
CSP partner experience, incident management, root cause analysis, workshop delivery, proactive services positioning
Technologies
Azure, Microsoft 365, Identity and Security, ITIL
Responsibilities
Lead structured Support Capability Benchmark assessments to baseline partner maturity; Co-author joint execution plans with Account Managers and Service Managers; Drive partner support self-sufficiency to reduce escalation rates; Deliver technical briefings and success programs to mature partner support posture; Track progress against execution plans and orchestrate cross-functional account teams; Serve as a trusted advisor to partner support leaders.
Seniority
Principal, hands-on IC