Customer Success Manager (EMEA)
Core
Senior Customer Success Manager serving as a trusted advisor to enterprise customers in EMEA, guiding them through onboarding, implementation, adoption, and optimization of the Data Authorization Platform.
Role type
Senior Customer Success Manager (Enterprise SaaS)
Builds
Adoption and value realization of data authorization platform for enterprise clients
Domain
Enterprise SaaS, Data Governance, Cloud Security
Required skills
Enterprise account management, onboarding and implementation leadership, EMEA regional expertise, data governance and privacy knowledge, strategic account planning, project coordination, executive communication, cross-functional collaboration
Preferred skills
Technical knowledge of Snowflake/Databricks/AWS/Azure/GCP, additional European languages (German/French/Spanish)
Technologies
Snowflake, Databricks, AWS, Azure, GCP, Starburst
Responsibilities
Partner with senior stakeholders to define success measures and adoption roadmaps; Lead onboarding, deployment, and integration programs across modern data platforms; Manage enterprise customer relationships across the full lifecycle including renewal and expansion; Monitor account health, usage, and risks; Conduct business reviews and workshops to communicate value; Advise on data governance, access control, privacy, and GDPR compliance; Collaborate with Sales, Product, and Engineering to resolve blockers and align on roadmap; Capture feedback to inform product improvements; Identify expansion opportunities; Contribute to regional playbooks and knowledge sharing.
Seniority
Senior, hands-on IC
