Resident Experience General Manager – Build to Rent
Core
Lead the day-to-day operations and resident experience of a Build-to-Rent residential asset, ensuring high service standards and community engagement.
Role type
Senior operational manager (Build-to-Rent residential)
Builds
Residential living environments with community programs and services
Domain
Real Estate / Residential Property Management
Required skills
Operational leadership, team development, budget management, resident satisfaction optimization, community engagement, cross-functional collaboration, business improvement, risk management, revenue generation, operating model development
Preferred skills
Experience in Build-to-Rent, serviced apartments, hotels, or comparable residential environments
Technologies
N/A
Responsibilities
Manage day-to-day operations of the Build-to-Rent asset; lead and develop a high-performing team; optimize resident satisfaction and retention; manage operational budgets and financial performance; oversee community engagement initiatives; drive service standards and operational policies; collaborate with leasing and facilities teams; lead business improvement and process optimization; ensure safety and risk management practices; promote new revenue-generating initiatives; support the development of operating models and procedures.
Seniority
Senior, hands-on IC