Software Application Support Engineer, Retail Engineering

Sunnyvale, United States of America💼 Full-time🗓 2026-06-17 → 2026-09-28

Core

Provide technical support and incident mitigation for the Apple Online Store eCommerce platform, partnering with engineering to fix production defects and ensure system stability.

Role type

Senior IC application support engineer (eCommerce)

Builds

Apple Online Store multi-channel eCommerce platform

Domain

Retail eCommerce, Cloud Infrastructure

Required skills

Java, Scala, PL/SQL, NoSQL databases, Unix Shell Scripting, AWS, Splunk/APM tools, incident triage, RCA, automation, production monitoring

Preferred skills

fault analysis, alerting, knowledge transition, documentation maintenance

Responsibilities

Partner with engineering to prioritize and fix production defects; Work non-standard hours for incident mitigation; Share on-call rotation; Assess need for production monitoring and alert setup; Triage incidents and implement mitigation steps; Conduct RCA and log defects; Automate support tasks and maintain documentation

Seniority

Senior, hands-on IC

Sourced via apple · Listed on CareerPlan, which tracks 854,000+ jobs from 20+ sources.

About Apple

Computers and Electronics Manufacturing194620Cupertino, California, USFounded 1976

We’re a diverse collective of thinkers and doers, continually reimagining what’s possible to help us all do what we love in new ways. And the same innovation that goes into our products also applies to our practices — strengthening our commitment to leave the world better than we found it. This is where your work can make a difference in people’s lives. Including your own. Apple is an equal opportunity employer that is committed to inclusion and diversity. Visit apple.com/careers to learn more.