Technical Operation Engineer
Core
Operate and improve global, business-critical customer-support applications and platforms, ensuring service health and reliability.
Role type
Senior Technical Operations Engineer (SRE)
Builds
Customer support applications, online support platforms, and operational tooling
Domain
Enterprise technology, customer support systems
Required skills
Linux troubleshooting, Java application support, Python/Java/Go/Shell scripting, Splunk, incident management, root-cause analysis, capacity planning, Kubernetes, database management, REST APIs, microservices, distributed systems
Preferred skills
Oracle, PostgreSQL, MongoDB, Kafka, automated remediation, disaster recovery practices
Technologies
Splunk, Kubernetes, Alicloud, Oracle, PostgreSQL, MongoDB, Kafka, Java, Python, Go, Linux
Responsibilities
Operate globally distributed customer-support applications and platforms; Monitor service availability, latency, capacity, throughput, and error rates; Lead troubleshooting of complex application, infrastructure, database, integration, and network issues; Participate in or lead major-incident response and service restoration; Perform root-cause analysis and drive permanent corrective actions; Build automation, diagnostics, and self-service tools; Develop dashboards, health checks, and automated remediation; Coordinate production releases and deployment validation; Mentor junior engineers; Support capacity planning and disaster-recovery exercises
Seniority
Senior, hands-on IC
