Senior Product Manager - Apple Store Online, Customer Support Shopping Applications
Core
Own a product portfolio to strategize and deliver projects that drive a world-class customer experience for Apple's online shopping and contact center applications.
Role type
Senior Product Manager (E-commerce & Contact Center)
Builds
New applications and features for customers and Retail Contact Center (RCC) Specialists
Domain
E-commerce, Customer Support, Generative AI
Deliverable
product features
Required skills
Product portfolio ownership, cross-functional strategy, generative AI/LLM integration, omnichannel experience, data-driven decision making, complex system analysis
Preferred skills
E-commerce order/support processes, SDLC knowledge, AI in contact centers, technical architecture understanding, UI/UX design, macOS experience, UAT
Technologies
Generative AI, LLM, APIs, macOS
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