APAC Executive Relations Manager

Shanghai, China💼 Full-time🗓 2026-09-02 → 2026-09-28

Core

Lead team managers and their teams of Executive Relations Specialists to support executive escalations and improve customer experiences across Apple Retail and Apple Store Online.

Role type

Senior IC people manager (Executive Relations)

Builds

Customer experience processes and team capabilities for Apple Retail and Apple Store Online

Domain

Retail / Customer Experience

Deliverable

product features

Required skills

People leadership, cross-functional collaboration, process improvement, global team management, stakeholder management

Preferred skills

Apple retail experience, complex issue resolution, strategic influence, prioritization, detail orientation

Technologies

N/A

Responsibilities

Manage leaders of Executive Relations teams, facilitate cross-functional escalation discussions, drive quality and consistency of customer experience, foster collaborative team culture

Seniority

Senior, hands-on IC

Sourced via apple · Listed on CareerPlan, which tracks 855,000+ jobs from 20+ sources.

About Apple

Computers and Electronics Manufacturing194620Cupertino, California, USFounded 1976

We’re a diverse collective of thinkers and doers, continually reimagining what’s possible to help us all do what we love in new ways. And the same innovation that goes into our products also applies to our practices — strengthening our commitment to leave the world better than we found it. This is where your work can make a difference in people’s lives. Including your own. Apple is an equal opportunity employer that is committed to inclusion and diversity. Visit apple.com/careers to learn more.