People Services & Support Technology Lead
Core
Strategic technology lead translating HR functional strategy into product delivery for the People Services & Support Technology suite.
Role type
Senior IC product lead (HR Technology)
Builds
AI-powered agents, live chat, phone/IVR, ServiceNow case management, and digital document management
Domain
HR Shared Services / Enterprise HR Technology
Deliverable
production ML models | product features
Required skills
HR Shared Services Center management, ServiceNow HRSD, multi-channel service delivery, GenAI integration, stakeholder management, roadmap execution, business case formulation, data analysis, change management
Preferred skills
Project management (PMP/Agile), HR management (SHRM/PHR), HCM platform integrations (Workday), data privacy regulations (GDPR/CCPA)
Technologies
ServiceNow, Workday, GenAI
Responsibilities
Define product strategy across AI Assistants, Live Chat, Phone/IVR, and Case Management; Partner with HR leaders to implement multi-channel service delivery; Lead cross-functional teams including contractors; Manage technology for HR Shared Service Centers; Identify opportunities to enhance employee experience using emerging tech; Ensure technology products work as a connected ecosystem; Communicate technical choices and risks to senior leadership.
Seniority
Senior, hands-on IC with strategic leadership
