Coordinator, Individualized Care
Core
Handle inbound/outbound calls to manage patient referrals, applications, and adverse event reporting for specialty pharmaceutical therapies.
Role type
Entry-level customer service coordinator
Builds
Patient onboarding and therapy access workflows
Domain
Specialty pharmaceuticals / Patient support
Deliverable
client delivery
Required skills
telephone communication, adverse event reporting, referral processing, payer policy knowledge, proprietary software usage, multitasking
Responsibilities
Handle inbound and outbound calls with one-call resolution, report adverse events, create and complete referrals and applications, investigate and resolve patient/physician inquiries, enter data into proprietary software while on calls, place outbound follow-up calls, steward patient accounts from contact to approval/denial, prioritize multiple concurrent assignments.
Seniority
Entry-level, standard tasks with general direction