Technical Consulting Engineer
Core
Primary technical point of contact resolving complex network, application, and cloud service provider issues for enterprise customers.
Role type
Senior IC Technical Consulting Engineer
Builds
Customer support workflows and automation solutions
Domain
Network engineering, cloud infrastructure, and SaaS platforms
Deliverable
client delivery
Required skills
TCP/IP, DNS, HTTP/S, BGP protocols; Linux administration and troubleshooting; Cloud/SaaS environment management; Container orchestration (Kubernetes, Docker); Virtualization (KVM, VMware)
Preferred skills
Python or JavaScript scripting; Infrastructure-as-code (Ansible, Terraform); Security and SSO protocols
Technologies
ThousandEyes, Kubernetes, Docker, KVM, VMware, Ansible, Terraform
Responsibilities
Perform deep-dive troubleshooting across network, application, and cloud environments; Lead cross-functional collaboration to document problem definitions and resolution steps; Identify workflows for automation; Participate in 24x7 support coverage
Seniority
Mid-Senior, hands-on IC