Customer Experience Manager - Splunk (remote)
Core
Strategic advisor to enterprise customers guiding adoption of cybersecurity, observability, and IT operations platforms to maximize business value and drive renewals.
Role type
Senior Customer Success Manager (Enterprise)
Builds
Customer success roadmaps, adoption plans, and value realization frameworks for global enterprises.
Domain
Cybersecurity, IT Operations, DevOps, Observability
Deliverable
client delivery
Required skills
Strategic account management, Executive Business Reviews (EBRs), cross-functional partnership, customer discovery, ROI articulation, technical consulting
Preferred skills
Splunk Enterprise/Cloud experience, team leadership, technical project management, C-Suite communication, cross-functional resource coordination
Technologies
Splunk Enterprise, Splunk Cloud, SIEM platforms, observability tools, big data analytics
Responsibilities
Develop customized success roadmaps aligned with executive priorities; Lead Executive Business Reviews and milestone assessments; Conduct customer discovery to propose data utilization strategies; Partner with Account Executives and Technical Services to mitigate onboarding risks; Articulate technical value propositions to C-Suite executives.
Seniority
Senior, hands-on IC