Customer Success Manager
Core
Drive successful adoption and utilization of Cisco technologies to ensure customer value realization, growth, and retention by managing complex strategic accounts and mitigating renewal risks.
Role type
Senior Customer Success Manager (Strategic Accounts)
Builds
Technical adoption plans, transformation roadmaps, and personalized adoption journeys for enterprise clients.
Domain
Networking, Security, Cloud, AI, and Automation technologies.
Required skills
Strategic account management, technical product knowledge, risk mitigation, adoption strategy, cross-functional collaboration, data analysis, stakeholder engagement, change management, forecasting, solution architecture.
Preferred skills
AI/ML tool proficiency, automation implementation, industry trend awareness, innovation experimentation, mentorship.
Technologies
Cisco technologies, AI, ML, automation, cloud platforms, health check tools, telemetry systems.
Responsibilities
Manage a portfolio of complex multi-product, multi-region strategic accounts; lead end-to-end orchestration of CS adoption initiatives and transformation roadmaps; drive renewals interlock cadence and surface expansion opportunities; engage with customers' senior leaders to shape strategic adoption plans; collaborate with Sales, Product, and Engineering to align technology with business needs; implement risk-mitigation strategies and adoption accelerators; guide pooled CSS and partner resources; provide field insights to influence pricing and packaging strategies.
Seniority
Senior, hands-on IC with strategic oversight