BlackBerry Radar- Senior Manager, Strategic Accounts & Customer Success
Core
Lead strategic customer accounts for a transportation asset intelligence platform, driving retention, renewal, and growth while building executive relationships.
Role type
Senior Manager, Strategic Accounts & Customer Success
Builds
Cloud-based asset intelligence platform for transportation operators
Domain
Transportation, Logistics, Fleet Management, Telematics, IoT, Enterprise SaaS
Deliverable
client delivery
Required skills
Strategic account leadership, People management, Commercial acumen, Data-driven strategy, Cross-functional leadership, Executive presence
Preferred skills
Industry experience in transportation/logistics/telematics/IoT, Program design (health scoring/KPIs)
Responsibilities
Lead and coach a team of Account Relationship Managers; Build trusted executive-level customer relationships; Develop strategies for retention, renewals, and expansion; Partner with Sales/Product/Engineering to align customer priorities; Drive adoption and utilization of solutions.
Seniority
Senior, hands-on IC with team leadership