Customer Success Manager
Core
Manage a portfolio of US-based SaaS customers, acting as a strategic advisor to drive retention, expansion, and product adoption.
Role type
Customer Success Manager
Builds
Customer relationships, retention strategies, and expansion opportunities for US merchants
Domain
SaaS, E-commerce, Merchant technology
Required skills
Customer retention strategies, Revenue expansion, Churn risk identification, Account lifecycle management, Cross-functional collaboration, Process automation
Preferred skills
Shopify, Klaviyo, Google Shopping
Responsibilities
Own retention across an assigned portfolio of accounts, Manage a book of business through QBRs and lifecycle touchpoints, Build trusted relationships with merchants by demonstrating product value, Collaborate with Support and Engineering to resolve issues, Lead merchant consultations and identify expansion opportunities, Contribute to automated playbooks and scalable processes
Seniority
Mid-Senior, hands-on IC
