Customer Success Manager Benelux (d/f/m)
Core
Manage a portfolio of Medium Business customers in the Benelux region, driving product adoption, retention, and expansion for an HR SaaS platform.
Role type
Senior Customer Success Manager (SaaS)
Builds
Customer relationships and product adoption strategies for HR software
Domain
HR Technology / SaaS
Required skills
Client portfolio management, strategic relationship building, data-driven adoption strategies, churn reduction, upsell planning, recurring revenue model expertise, AI workflow integration
Preferred skills
French language proficiency
Technologies
AI tools for workflow optimization
Responsibilities
Manage evolving customer portfolio, build strategic relationships with decision-makers, prioritize customer needs, leverage data for adoption and retention, identify expansion opportunities, act as customer voice for product requirements
Seniority
Mid-Senior, hands-on IC