Senior Technical Account Manager - AECO (English & Dutch)
Core
Provide proactive technical governance and advisory to large enterprise AECO customers to optimize product investment and ensure reliable, secure software operations at scale.
Role type
Senior Technical Account Manager (AECO)
Builds
Customer success plans, technical health governance, and adoption strategies for Autodesk cloud and desktop applications.
Domain
Architecture, Engineering, Construction, and Operations (AECO)
Deliverable
client delivery
Required skills
Technical troubleshooting in enterprise environments, data analytics, workflow and data exchange expertise, project prioritization, presentation delivery, bilingual communication (English/Dutch), Revit and cloud services knowledge
Preferred skills
Technical consulting, technical project delivery, Navisworks and AutoCAD experience
Technologies
Autodesk Revit, Autodesk Forma, Autodesk Navisworks, Autodesk AutoCAD, Autodesk cloud services
Responsibilities
Establish and maintain technical point of contact relationships with enterprise customers; handle priority escalation and monitor service level compliance; provide technical assistance and recommendations based on data analytics; partner with customer IT and design groups for application installation, licensing, and performance; deliver coaching sessions to increase adoption; manage key events like major upgrades; provide strategic technical insights and health governance.
Seniority
Senior, hands-on IC