Customer Service Representative - Express Scripts - Remote
Core
Answer inbound calls from members, providers, and pharmacies regarding Pharmacy Benefit Services (PBS) benefits, mail-order pharmacies, and Medicare to facilitate medication home delivery and resolve shipment issues.
Role type
Customer Service Representative (Call Center)
Builds
Pharmacy Benefit Services (PBS) support and home delivery logistics
Domain
Healthcare / Pharmacy Benefit Management
Deliverable
client delivery
Required skills
Active listening, problem-solving, system navigation, documentation, compliance adherence, multi-screen application management
Preferred skills
Healthcare experience, call center experience, Microsoft Office proficiency
Responsibilities
Answer inbound calls about PBS benefits and Medicare, update conversion requests and provide shipment status, advocate for members by contacting physician offices for prescriptions, ensure accurate HIPAA-compliant documentation, resolve shipment issues, meet call center metrics.
Seniority
Individual Contributor, Entry to Mid-level
