Customer Service Representative - Express Scripts - Remote
Core
Answer inbound calls from members, providers, and pharmacies regarding Pharmacy Benefit Management (PBM) benefits and mail-order pharmacies.
Role type
Customer Service Representative (Call Center)
Builds
Customer support interactions for PBM benefits and pharmacy services
Domain
Healthcare / Pharmacy Benefit Management
Deliverable
client delivery
Required skills
Call center experience, independent problem-solving, Microsoft Outlook proficiency, organization skills, computer literacy, multitasking
Responsibilities
Answer inbound calls, resolve customer complaints via one-call resolution, meet call center metrics, manage multiple applications simultaneously
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