Team Leader - Commercial Employer Market Account Team Support - Express Scripts
Core
Lead a team of Associate Account Managers/Sales Coordinators to support client issue resolution, reporting, and operational needs for the Commercial Division.
Role type
Senior IC team leader (account care)
Builds
Client service operations and team performance
Domain
Healthcare / Pharmacy benefit management
Deliverable
client delivery
Required skills
Team leadership, coaching, process improvement, cross-functional collaboration, reporting, time management, problem solving, delegation, adaptability
Preferred skills
ESI experience, previous team leadership
Technologies
Microsoft Office, AI tools
Responsibilities
Coach and train direct reports, monitor team performance and output, resolve cross-functional operational issues, drive process improvements, maintain team playbooks, integrate AI solutions, support escalations
Seniority
Senior, hands-on IC
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