Operations Project Consultant - Learning / Training Manager
Core
Manage medium to large projects for Global Credit Operations, focusing on process improvement, policy changes, and training delivery for business banking and corporate clients.
Role type
Operations Project Consultant / Learning & Training Manager
Builds
Process improvement strategies, training programs, and operational workflows for credit operations teams
Domain
Banking / Credit Operations / Corporate Training
Required skills
Project management, process analysis, change management, training delivery, stakeholder communication, risk management, documentation, mentoring, business case development
Preferred skills
Commercial lending experience, corporate lending experience
Technologies
N/A
Responsibilities
Analyze current state processes and workflows to identify pain points and develop improvement solutions; Coordinate project tasks, track deliverables, and measure progress against success metrics; Support operations management by providing direction and guidance to internal teams; Establish relationships with client stakeholders to communicate updates and escalate issues; Perform risk management activities to minimize project risks; Create and maintain comprehensive project documentation; Deliver instructor-led training sessions and onboarding programs for new and existing employees
Seniority
Mid-level, hands-on IC
