Business Support Manager II
Core
Manages diverse administrative functions and workforce enablement programs for a large department or line of business, focusing on talent lifecycle, process improvement, and operational governance.
Role type
Senior IC Business Support Manager (Workforce Enablement & Operations)
Builds
Workforce enablement programs, scalable solutions for employee experience, and departmental procedures
Domain
Banking / Wealth Management Operations
Required skills
Workforce lifecycle management, process improvement, budget analysis, stakeholder partnership, talent development, change management, risk discipline, financial stewardship, team coaching
Preferred skills
None stated
Technologies
Workforce analytics, business intelligence, performance metrics
Responsibilities
Lead end-to-end workforce lifecycle including planning, hiring strategy, onboarding, and job architecture; Partner with HR and senior leaders to identify workforce needs and implement scalable solutions; Leverage workforce analytics to assess program effectiveness and drive continuous improvement; Direct governance and maintenance of departmental procedures ensuring adherence to enterprise standards; Lead strategic communications and change management efforts; Build and develop high-performing teams through coaching and succession planning
Seniority
Senior, hands-on IC with people management responsibilities