Branch Head, Customer Engagement Centres (Kuantan)
Core
Lead daily operations, customer service, and administration for a Prudential satellite branch in Kuantan, ensuring service levels and staff performance.
Role type
Branch Head (Satellite Branch PIC)
Builds
Operational efficiency and customer satisfaction for Prudential's insurance and banking products
Domain
Insurance / Financial Services
Required skills
Branch operations management, cash handling and cashier duties, staff coaching and development, customer complaint resolution, queue management, property maintenance coordination
Preferred skills
Leadership, interpersonal skills, product knowledge
Technologies
EDC, Eastspring sales register
Responsibilities
Manage walk-in customer inquiries, complaints, and policy servicing; oversee daily cash collections and cashier float; coach staff on products and processes; coordinate property maintenance and vendor performance; execute branch transformation initiatives
Seniority
Senior, hands-on IC