Customer Success Manager - Named Accounts
Core
Drive adoption of Autodesk solutions in higher-education institutions by executing success plans, enabling course integration, and realizing measurable value for Named Accounts.
Role type
Senior Customer Success Manager (Named Accounts)
Builds
Adoption realization plans, onboarding/training programs, and customer success documentation for education clients.
Domain
Higher Education / CAD & Design Software
Required skills
Customer success execution, adoption strategy, data analysis, stakeholder relationship building, project management, problem-solving
Preferred skills
Autodesk product familiarity (Fusion, Forma), higher-education sector experience, enablement program development, matrix organization navigation
Technologies
Autodesk Fusion, Autodesk Forma, Learning Partners platforms
Responsibilities
Execute adoption-realization plans and milestones for assigned accounts; coordinate technical resources and Learning Partners to resolve barriers; monitor product usage and adoption health metrics; build trusted relationships with faculty, curriculum leaders, and IT stakeholders; report insights and success stories to account teams.
Seniority
Senior, hands-on IC