Account Based Renewals Representative, French Speaker - Public sector
Core
Manage high-volume renewal cycles and drive seat expansions for assigned regional accounts in the public sector, ensuring customer retention and satisfaction.
Role type
Account-based renewal representative (IC)
Builds
Renewal workflows and seat expansion opportunities for existing customers
Domain
SaaS / Public sector
Required skills
Advanced negotiation, CRM proficiency, data analysis, procurement interaction, churn risk identification, workflow automation, cross-functional collaboration, mentorship, time management, creative communication
Preferred skills
Subscription/recurring revenue model experience, partner-led renewal motions, public sector familiarity, matrixed organization navigation
Technologies
CRM systems, workflow automation tools
Responsibilities
Execute end-to-end renewal motions independently, close renewals and drive seat expansions, monitor auto-renewal status to prevent churn, interact with customer procurement teams, provide mentorship to junior colleagues, share insights on churn risks and missed upsell signals
Seniority
Mid-level, hands-on contributor