Technical Support Specialist
Core
Provide fast, high-quality technical support and troubleshoot complex issues for Attio's B2B SaaS customers across the APAC region.
Role type
Senior IC Technical Support Specialist (SaaS)
Builds
Customer success and retention for Attio's agentic revenue platform
Domain
B2B SaaS / CRM / API integrations
Deliverable
client delivery
Required skills
API troubleshooting, automation tooling (Zapier, Make, n8n), log analysis, system debugging, customer advocacy, technical documentation
Preferred skills
AI workflow integration, MCP server connections, autonomous regional ownership
Technologies
Attio API, REST, webhooks, SDKs, Zapier, Make, n8n, MCP servers
Responsibilities
Diagnose and resolve complex technical issues across APIs, webhooks, and integrations; troubleshoot customer-built automations and AI workflows; act as primary technical contact for APAC; surface product feedback to engineering; improve help center content and support processes.
Seniority
Mid-level, hands-on IC