Change Manager (TOCS Initiatives)
Core
Lead change management for Technology Operations and Cyber Security (TOCS) initiatives, supporting ServiceNow implementations and organizational transformation across Cyber Security, Infrastructure, and Network projects.
Role type
Senior Change Manager (Program/Project level)
Builds
Organizational adoption of new capabilities, change management plans, training programs, and stakeholder engagement strategies for TOCS projects.
Domain
Government / Cyber Security / Infrastructure / Network / Digital Transformation
Required skills
Change management methodology (Prosci), ServiceNow change management, stakeholder management, training and education delivery, resistance management, communication strategy, project coordination, organizational design, process improvement, system change management, consulting, influencing, negotiation, autonomous operation in matrix environments
Preferred skills
Degree in Business or Information Technology, experience with whole-of-organization transformational change, experience building change champion communities
Technologies
ServiceNow
Responsibilities
Mentor and coach project teams on change management methodology; develop and implement strategies to drive organizational adoption; identify and implement training and education requirements; develop and deliver knowledge transfer plans for BAU teams; coordinate dependencies between project and change management; create tailored change management, communication, and engagement plans; manage resistance and build consensus across business units; assist in developing measurement strategies for business readiness.
Seniority
Senior, hands-on IC with program/project leadership