Senior Manager of Customer Success (Enterprise)
Core
Lead a team of Customer Success Managers to drive retention, expansion, and measurable business outcomes for Owner's high-ARR, multi-location restaurant and franchise customers.
Role type
Senior Manager of Customer Success (Enterprise)
Builds
Strategic partnerships and long-term growth for complex local business accounts
Domain
SaaS / Restaurant Technology / SMB Software
Required skills
Team leadership, strategic account management, churn reduction, customer expansion, stakeholder management, data analysis, executive communication, problem-solving, adaptability
Preferred skills
Experience with franchises/multi-stakeholder clients, familiarity with POS/online ordering systems, AI application for business efficiency
Technologies
SaaS platforms, POS solutions, online ordering systems
Responsibilities
Manage and develop a team of Customer Success Managers, strengthen strategic partnerships with multi-location brands, reduce churn and drive expansion, increase customer lifetime value, establish best practices for complex accounts, scale customer success processes
Seniority
Senior, hands-on IC
