Client Relationship Manager
Core
Grow and retain existing client base by building relationships, increasing product adoption, and driving upsell/cross-sell opportunities.
Role type
Client Relationship Manager (Account Management / Customer Success)
Builds
InfoTrack legal/conveyancing software solutions
Domain
Legal technology / Conveyancing
Deliverable
client delivery
Required skills
Account management, customer success, sales, upselling, cross-selling, client training, CRM usage, relationship building, risk monitoring
Preferred skills
Knowledge of legal or conveyancing industry
Responsibilities
Build trusted relationships with existing clients, deliver product training and education, identify upsell and cross-sell opportunities, monitor client usage and minimize churn, manage high volume of outbound client activity, partner with internal teams
Seniority
Individual Contributor
