Customer Engineer, APAC Market
Core
Technical driver of customer success leading onboarding, activation, and technical adoption to ensure measurable value from Aircall's AI-powered communications platform.
Role type
Senior Customer Engineer (SaaS Implementation & Adoption)
Builds
Customer activation journeys, integration configurations, and adoption enablement for voice, SMS, WhatsApp, and AI features.
Domain
Customer Communications Platform (CCP), SaaS, AI Voice Agents
Required skills
SaaS architecture knowledge, API integration configuration, CRM setup, project management, technical troubleshooting, commercial awareness, stakeholder alignment
Preferred skills
Low-code solution implementation, script development, advanced analytics setup, AI feature adoption coaching
Technologies
APIs, web-hooks, cloud environments, CRM systems, automation stacks, low-code platforms
Responsibilities
Lead technical onboarding and configuration for new customers; monitor product usage and drive adoption of AI features; manage renewals by validating system health and demonstrating ROI; oversee activation of add-on modules like AI Assist Pro; proactively monitor customer health signals and usage trends; coordinate cross-functional resolutions for critical escalations.
Seniority
Senior, hands-on IC