Client Success Account Manager, Platform (1 year contract)
Core
Manage client relationships and drive retention for a payments platform in the APAC region.
Role type
Client Success Account Manager
Builds
Client retention and upsell/cross-sell opportunities for a payments platform
Domain
Financial Services / Payments
Deliverable
client delivery
Required skills
client relationship management, sales KPI achievement, stakeholder communication, issue escalation handling, Salesforce data management, business acumen, time management, project management, negotiation, dispute resolution
Preferred skills
formal qualifications in customer engagement, Financial Services industry experience, advanced Excel/Word/Outlook/PPT skills
Responsibilities
Provide customer service throughout the client life cycle, identify upsell/cross-sell opportunities, update policies and process documents, contribute to sales strategy execution, communicate initiative progress to stakeholders, promote client retention, assist with client escalations, maintain accurate client records in Salesforce, update platform records with sales support activities
Seniority
Individual Contributor, mid-level