UKG Ready Client Success Manager
Core
Manage a portfolio of clients to drive satisfaction, retention, and product adoption for Vensure's HCM solutions.
Role type
Client Success Manager
Builds
HR/HCM technology solutions and managed services
Domain
HR Technology / HCM
Deliverable
client delivery
Required skills
client portfolio management, full lifecycle account management, business review facilitation, client onboarding, escalation management, client health monitoring, upsell opportunity identification
Preferred skills
consultative account management, SaaS experience, Microsoft Office proficiency
Technologies
UKG Ready, Microsoft Office (Outlook, Teams, Excel, PowerPoint)
Responsibilities
Manage client portfolio to drive retention and product adoption; oversee client lifecycle from onboarding to offboarding; conduct business reviews to illustrate business value; onboard new accounts and drive adoption; serve as escalation point for complex issues; monitor client health via KPIs and create action plans for at-risk clients; partner with Sales to identify expansion opportunities.
Seniority
Mid-level, hands-on IC
