Job
Core
Manage and develop a portfolio of strategic merchant accounts in the high-risk payments and acquiring sector, acting as the primary commercial point of contact.
Role type
Senior Account Manager (High-Risk Payments & Acquiring)
Builds
Merchant relationships, commercial growth, and portfolio performance within the payments ecosystem.
Domain
Fintech, Global Payments, High-Risk Acquiring
Deliverable
client delivery
Required skills
High-risk payments experience, card acquiring knowledge, merchant lifecycle management, commercial negotiation, CRM proficiency, analytical skills
Preferred skills
iGaming ecosystem network, Visa/Mastercard scheme rules knowledge, payment optimization expertise
Responsibilities
Manage and develop a portfolio of strategic merchant accounts; Act as the primary commercial point of contact for assigned merchants; Build and maintain strong relationships with merchant stakeholders and decision-makers; Conduct regular business reviews and identify opportunities for portfolio growth; Drive Gross Profit, processing volume and wallet share across the assigned merchant portfolio; Identify and execute cross-sell and upsell opportunities, including new payment methods, acquiring solutions and geographical expansion; Monitor merchant performance and proactively identify commercial risks and growth opportunities; Prepare and maintain strategic account plans for key merchants; Support commercial negotiations, pricing reviews and contract renewals; Work closely with Sales to ensure smooth merchant handovers following go-live; Collaborate with Routing, Risk, Finance, Technical Support, Legal and Onboarding teams to resolve merchant issues and deliver commercial initiatives; Monitor payment performance, routing efficiency and approval rates to maximise merchant success; Maintain accurate CRM records, merchant documentation and portfolio forecasts; Ensure all commercial commitments are communicated internally and delivered successfully; Act as the commercial escalation point for assigned merchants and ensure timely issue resolution.