Head of SupremeServ
Core
Lead and grow the overall Service business for pumps, valves, and related solutions, driving operational excellence, customer satisfaction, sales, and profitability.
Role type
Head of Service Operations (Pumps & Valves)
Builds
Service operations, repair, maintenance, troubleshooting, commissioning, and field services for industrial applications
Domain
Industrial equipment (pumps, valves) / After-sales services
Required skills
Service operations leadership, P&L management, commercial acumen, team management, technical training, strategic planning, stakeholder coordination
Preferred skills
Master's/MBA, experience in pumps/rotating equipment, installed-base development
Technologies
None stated
Responsibilities
Lead overall Service operations including repair, maintenance, troubleshooting, commissioning and field services; Develop and execute the Service business strategy; Drive service sales, revenue, profitability and order intake; Ensure high levels of customer satisfaction, responsiveness and service quality; Manage service teams, workshops, field resources and third-party service partners; Monitor key KPIs including sales/order intake, margins, turnaround time, productivity, customer complaints and service quality; Develop team capabilities through technical training, coaching and succession planning; Identify opportunities for installed-base development, modernization, upgrades and long-term service agreements
Seniority
Senior, hands-on IC with strategic leadership