Head of Business Operations
Core
Manage service delivery resources and align operational execution with sales strategies to ensure contract-conforming deliveries.
Role type
Service Delivery Line Manager
Builds
Service delivery operations for enterprise clients
Domain
Telecommunications / Service Management
Required skills
Competency Management, Capacity Planning, Strategic Planning, Financial Acumen, Customer Insights, Employee Performance Management, Work Level Agreement (WLA) management, Service Level Agreement (SLA) management, Data analytics, Sales process alignment
Preferred skills
Ericsson Business Processes Knowledge, Merlin platform experience, Forecasting tools expertise
Technologies
Merlin, forecasting tools
Responsibilities
Implement performance management for process adherence, Conduct resource and competence management, Oversee unit finance and budgeting, Assure service delivery execution against KPIs/SLAs, Collaborate with service sales to support delivery, Apply service delivery strategy at the unit level
