VP of Customer Success
Core
Own net revenue retention (NRR) across renewals, expansion, training, and customer marketing for a global EdTech customer base, while influencing product strategy.
Role type
VP of Customer Success (Strategy & Operations)
Builds
Global Customer Success organization structure and post-sales processes for an EdTech platform serving 140+ countries
Domain
EdTech / SaaS
Required skills
Net revenue retention strategy, SaaS renewals and upsell, cross-functional leadership, strategic planning, executive communication, team building
Preferred skills
None stated
Technologies
None stated
Responsibilities
Achieve NRR targets, build CS organizational structure, implement CS strategy and post-sales processes, drive adoption and retention, advise leadership on strategy and forecasts
Seniority
Executive (VP level)
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