AI Onboarding and Ops Manager
Core
Design and execute the end-to-end onboarding motion for new customers to an AI operating system for commercial general contractors, mapping their existing processes to platform workflows.
Role type
Senior Customer Success Manager (Onboarding & Implementation)
Builds
AI-assisted onboarding engine and reusable onboarding assets
Domain
Construction technology / SaaS
Required skills
Onboarding process design, SaaS implementation, AI tool usage, PRD writing, stakeholder management, documentation, multi-threading client relationships
Preferred skills
SMB onboarding experience, product/engineering collaboration, construction or proptech background
Technologies
AI tools
Responsibilities
Take customers from kickoff through go-live and into adoption, map contractor processes to platform workflows, lead onboarding and training sessions, build reusable onboarding assets, translate customer insights into PRDs, run multiple onboardings simultaneously
Seniority
Mid-level, hands-on IC