Scaled Customer Success – Automation Program Manager
Core
Design, build, and optimize automated customer journeys (onboarding, health-score triggers, renewal nudges) for accounts without a dedicated CSM to ensure value delivery and risk mitigation.
Role type
Scaled Customer Success Automation Program Manager
Builds
Automated lifecycle campaigns and engagement journeys for a large customer base
Domain
Workplace health, safety, and wellbeing technology
Required skills
lifecycle campaign design, CRM and automation tooling, account health data analysis, systems thinking, structured experimentation (A/B testing), AI tool fluency
Preferred skills
experience in RevOps or Lifecycle Marketing
Technologies
HubSpot
Responsibilities
Design and run lifecycle campaigns at scale, partner with Data & Insights and Product teams, analyze account health data to prioritize automation, run structured experiments to validate outcomes
Seniority
Mid-Senior, hands-on IC