Customer Success Manager
Core
Help clients achieve goals with AcceleratorApp by managing onboarding, training, and support while expanding the client base and driving renewals.
Role type
Customer Success Manager
Builds
Client retention and expansion for AcceleratorApp SaaS platform
Domain
SaaS / Customer Success
Deliverable
client delivery
Required skills
emotional intelligence, problem-solving, schedule management, autonomy, AI integration, software development lifecycle knowledge, software implementation knowledge, prioritization, CRM management
Preferred skills
multilingual communication, stakeholder management
Technologies
CRM, AcceleratorApp
Responsibilities
Onboard new clients through training and support; Develop implementation plans for assigned accounts; Monitor client usage of AcceleratorApp; Manage account pipeline in CRM; Liaise with product and engineering teams to explain features; Identify blockers for client success.