Customer Success Manager | Housing
Core
Own strategic relationships with B2B customers to drive adoption, retention, and product utilization for EliseAI's AI agents in housing and healthcare.
Role type
Senior Customer Success Manager (B2B SaaS)
Builds
Customer success plans, adoption strategies, and product feedback loops for enterprise clients.
Domain
B2B SaaS / AI / Housing & Healthcare
Deliverable
client delivery
Required skills
Strategic account management, technical product expertise, data analysis, workshop facilitation, churn prevention, cross-functional collaboration, project management, stakeholder communication, product roadmap influence, business acumen
Preferred skills
Experience with AI product adoption, scaling customer success teams, managing large ARR books
Technologies
EliseAI platform, AI agents, SaaS integrations
Responsibilities
Develop deep product expertise and guide customer user experiences; own customer satisfaction and resolve complex technical issues; write documentation and host workshops; drive adoption of new features and assist with launches; partner with implementation teams to manage client onboarding; strategize with sales to execute engagement plans; review usage metrics to optimize performance; proactively identify at-risk accounts and execute retention plans; act as a conduit between customers and internal engineering/product teams.
Seniority
Senior, hands-on IC