Legal Support Officer
Core
Provides high-quality administrative support and exceptional client service to ensure the effective delivery of family law and domestic and family violence services.
Role type
Senior administrative officer (legal support)
Builds
Family law and domestic violence support services
Domain
Legal services / Social support
Required skills
Administrative/secretarial experience in family law and domestic violence, High computer literacy (Microsoft Office, Client Management Systems), Conflict checking, File management (data entry, archiving), Calendar management, IT troubleshooting, Process improvement, Staff training and support, Decision making within scope
Preferred skills
Ability to work within a feminist framework, Experience mentoring less experienced staff
Technologies
Microsoft Office Suite, Client Management Systems
Responsibilities
Act as first point of contact for clients, Process and manage incoming referrals, Maintain electronic client files, Provide training to Helpline and administrative staff, Contribute to process improvement
Seniority
Senior, hands-on IC