Regional Field Service Manager
Core
Oversee field service operations for Wabtec transit products across the West Coast, leading a team of technicians to ensure reliability, operational efficiency, and customer satisfaction.
Role type
Senior regional field service manager (operations & team leadership)
Builds
Field service operations for freight and transit rail equipment
Domain
Rail transit and freight equipment industry
Required skills
Team leadership, operations management, safety compliance, budget management, performance monitoring, process improvement, stakeholder communication
Preferred skills
Safety certifications, experience in transit/industrial service environments, familiarity with service management systems, operational performance improvement
Technologies
Service management and reporting systems
Responsibilities
Lead, coach, and develop a team of Field Service Technicians; oversee daily field service operations and monitor KPIs; manage regional service budgets; ensure adherence to safety standards and regulations; serve as a primary escalation point for customer issues; partner with cross-functional teams including Sales, Operations, and Engineering
Seniority
Senior, hands-on IC with team leadership