Consultant en conduite du changement et Coach Terrain - véhicules industriels (poids lourds)
Core
Deploying the Digital Job Card solution to transform after-sales operations and improve customer service processes across a network of automotive dealerships.
Role type
Change management consultant and field coach
Builds
Digital Job Card software adoption and new operational workflows for after-sales teams
Domain
Automotive after-sales / Digital transformation
Deliverable
product features
Required skills
Change management, field coaching, training facilitation, stakeholder engagement, process improvement, project tracking, digital adoption strategies
Preferred skills
Automotive after-sales experience, DMS (Dealer Management System) knowledge, workshop process expertise
Responsibilities
Present and demonstrate the Digital Job Card solution to dealership management and after-sales teams; Lead interactive training sessions and workshops for service advisors and workshop staff; Coach dealerships on adopting new work methods and processes; Identify, document, and escalate incidents and improvement opportunities; Collaborate with the central project team to ensure consistent deployment; Monitor program progress and share best practices to drive sustainable adoption.
