Public Safety Technical Operations Center Specialist
Core
Maintain 9-1-1 infrastructure reliability and prevent operational outages by monitoring data communications and network applications for first responders.
Role type
Senior IT Service Management Specialist (Public Safety)
Builds
24/7 technical operations for Emergency 9-1-1 services
Domain
Public Safety / Emergency Services / IT Operations
Deliverable
infrastructure
Required skills
network connectivity troubleshooting, incident prioritization and categorization, account provisioning, SLA monitoring, technical documentation, vendor support coordination, proactive problem identification
Preferred skills
Citrix administration, Service Desk management, knowledge sharing with Tier 2/3 teams, data capture for trend analysis
Technologies
Remedy, Citrix, network applications, telephony systems
Responsibilities
Screen and process technical support calls, troubleshoot network connectivity issues, monitor and update incident status, coordinate with Tier 2/3 and vendor support groups, document events and resolutions, capture data for management metrics, perform special projects
Seniority
Senior, hands-on IC
