Program Manager
Core
Lead a geographically dispersed field team supporting a major automotive manufacturer, acting as the primary client liaison and driving measurable improvement against program objectives.
Role type
Senior Program Manager (Automotive Field Services)
Builds
National automotive field-services program delivery
Domain
Automotive industry, dealership operations, field services
Required skills
Program management, team leadership, client relationship management, data analytics interpretation, LEAN principles, project planning, resource management, recruitment, compliance management, financial reporting, negotiation, matrix environment navigation
Preferred skills
Automotive dealership operations expertise, basic automobile repair and technology knowledge, experience with large geographically dispersed teams
Technologies
Microsoft Office (Outlook, Excel, PowerPoint, Project, Word, Power Apps), PC applications
Responsibilities
Own day-to-day program delivery and act as primary client liaison; Lead, coach, and hold accountable a team of regional Team Leaders and field consultants; Establish and maintain a consistent daily operating cadence; Translate data and reporting into clear priorities and actions for the field; Create and execute project work plans; Track project deliverables, issues, risks, and action items; Partner with data analytics/BI to drive field-level action; Recruit, hire, develop, and retain top field personnel; Monitor program objectives and provide performance feedback; Manage program compliance and support transition phases; Provide regular financial and program reviews.
Seniority
Senior, hands-on IC with leadership responsibilities